FAQs

  • Unlike standard curbside services, we prioritize indoor delivery as our standard practice. This premium service comes at no additional cost because we believe it's the right way to handle valuable materials. Our indoor delivery ensures:

    • Complete security and theft prevention

    • Protection from weather elements

    • Preservation of manufacturer warranties

    • Enhanced project timeline efficiency

    • Peace of mind for contractors and clients

  • No! Indoor delivery is our standard service offering at no additional cost. We believe in doing things right the first time, which means delivering materials exactly where they need to be.

  • You can schedule deliveries through:

  • To provide an accurate quote, we'll need:

    • Delivery location

    • Type and quantity of materials

    • Preferred delivery timeframe

    • Special handling requirements

    • Pick-up location details

  • We currently provide specialized delivery services throughout Colorado, with expertise in both urban and mountain routes. We're your local experts in precision delivery, based in the Denver area.

  • We specialize in the delivery of:

    • Flooring materials (hardwood, tile, stone, and other hard surfaces)

    • Cabinetry

    • Furniture

  • Our transparent pricing includes:

    • Base rate per pallet (up to 2,000 lbs)

    • Distance-based rates beyond 10 miles

    • Special rates for mountain routes

    • Additional pick-up point fees

    • Optional rush delivery service

  • We maintain the highest standards of security through:

    • Professional hand unloading by experienced personnel

    • Comprehensive photo documentation

    • Careful strapping and loading techniques

    • Immediate damage assessment protocols

    • Real-time delivery updates

  • In the rare event of damage:

    • We document and notify you immediately

    • Provide on-site resolution when possible

    • Handle insurance claims if necessary

    • Ensure transparent communication throughout the process

  • Yes! We specialize in serving general contractors for:

    • New builds

    • Remodels

    • Commercial projects

    • Multi-unit developments

  • Yes, our TimberdropPro subscription service offers:

    • Priority scheduling

    • Waived rush fees

    • Monthly delivery allocation tracking

    • Real-time analytics on delivery patterns

  • For optimal scheduling, we recommend:

    • Standard deliveries: Book 24 hours in advance

    • Same-day requests: Available with a rush fee

    • Mountain route deliveries: Additional lead time may be needed